COVID-19 updates

To help stop the spread of COVID-19 (Coronavirus) the latest government advice is that you must stay at home wherever possible, observe social distancing if you go out and practise thorough hand washing. 

Below is an update on changes to public transport provision, parking and other travel information for Southampton, Portsmouth and Hampshire.

National Express

National Express coach services will start running again on 1 July 2020 with a temporarily reduced timetable, focusing on key regional towns and cities.

For Southampton the following daily services will be provided:

4 - London via Basingstoke.  

Customers are urged to check the National Express live updates page on their website for more information.



To manage increased demand for parking in the city centre, the council will reinstate parking restrictions in its long-stay pay-and-display car parks from 01 June. The council’s four barrier-controlled multi-storey car parks, listed below, will return to normal operation on the same date:

  • Bedford Place
  • Eastgate Street
  • Grosvenor Square
  • Marlands

This follows the reinstatement of enforcement in the short stay car parks on 11 May 2020 and will mean motorists will now need to pay to use all on street and off street pay-and-display areas in the city.

The only exclusions are West Park Road multi-storey car park, which is being maintained as a free facility for key workers, and ‘limited waiting’ areas where there are no pay-and-display charges in place.

Any season ticket and Zone A permit purchased before 3 April 2020 will have its expiry date extended by two months. This extension will be applied by Civil Enforcement Officers on their patrols, meaning paper season ticket holders won’t need to return their season tickets for the expiry date to be amended. The expiry date for season tickets held on pass cards for the barrier-controlled car parks will be automatically adjusted.

Residents permit parking

Permit parking restrictions in Resident Parking Zones 1-18, 20, 22 & 23 will be reinstated from 1 July 2020.

To accommodate residents who continue to work from home due to the current circumstances, if you live within the boundary of a Resident Parking Zone and are not eligible for a permit, you may purchase a 3 month temporary permit for £15 for a limited time only.

Details on how to apply are available online. You will need to provide proof of residence for a property within the Zone and a copy of your vehicle registration documents. Vehicles should be registered to the property in question.

Adanac Park P&R to the General Hospital

Adanac Park P&R to General hospital is no longer running. However the frequency on BlueStar Service 17 has increased with early and late runs from Weston to Adanac.

Time restrictions on concessionary travel reinstated

Concessionary travel on Southampton’s buses has reverted to the pre-lockdown start time of 9:00am, as of Monday 15 June. This will help bus operators manage demand on public transport with new social distancing measures in place.

Itchen Bridge toll reinstated

The Itchen Bridge toll will be reinstated from 01 June.

Motorists will need to pay during the following periods:

  • Monday to Friday 7am-6pm
  • Saturday 8am-6pm

A further decision on whether to apply the toll 24 hours a day (a return to its usual operation) will be made after three weeks.

Bus services


Following the latest announcements from Government, Xelabus will be reinstating its services in phases from 8th June. For full details, visit the Xelabus website.

City Red FirstGroup and Bluestar

Following the latest announcements, City Red FirstGroup and Bluestar are now looking at how they can increase their services as more people start to travel, while ensuring that social distancing guidance is adhered to and that capacities on buses remain at a safe level. For information about the steps they are taking and what you can do as a passenger to help keep yourself and others safe, please visit the City Red FirstGroup and Bluestar websites.

For the latest service updates, go to:

Both operators are also accepting each other's tickets on common sections of routes to help key workers travel to and from work with greater ease. This includes all valid passes and smartcards issued by both operators.

Bluestar has increased the frequency of its number 17 service from Weston towards the city centre and Southampton General Hospital. The service is now running every 15 minutes - you can view the full timetable here. The number 9 service has also been adjusted so that the 7.10am bus from Fawley now starts at 7.05am from Calshot Beach to enable a key worker connection. The full timetable is here.

City Red FirstGroup is running two buses on its number 6 service for the first journey of the day from Southampton to Hamble and from Hamble to Southampton. This is following feedback from key workers and to provide additional social distancing on busy journeys. You can view the full timetable here

Rail services

Visit the below websites for the latest updates to local rail services:

More information is available on the National Rail website.

Bus pass applications and renewals

The Gateway building is now closed until further notice, but the following services can still be accessed:

New senior bus pass applications and renewals

You can apply for a new senior bus pass or renew your existing pass online, by emailing the SmartCities team or by calling 02380 833008. Please visit the SmartCities website for further information.

New disabled bus pass applications and renewals

To apply for a new disabled bus pass, please email the SmartCities team with your completed application form, photo and medical evidence to confirm eligibility.

To renew your disabled bus pass, please email the SmartCities team with evidence to confirm eligibility (for example, your most recent PIP or DLA letter or medical evidence).

Please visit the SmartCities website for further information.

Replacing lost cards

You can pay for a replacement bus pass online. Please visit the SmartCities website for further information.

For ongoing updates relating to COVID-19 (Coronavirus), please visit Southampton City Council's website.


Reduced public transport services

Portsmouth Park and Ride

Portsmouth Park and Ride is suspended until further notice.

First bus

For the latest service updates, please visit the First bus website.

Gosport ferry

A one-boat service is operating every 15 minutes.

The late night ferry provided by Dave & Paul Faithfull of D & P Boat Hire has suspended their service.


Customers can remain in their vehicles on the following sailings (please note: that they do not accommodate motorcycles or foot passengers on these ‘remain in vehicle’ sailings 

  • The Portsmouth-Fishbourne car ferry service has been reduced to a two hourly service
  • The Lymington - Yarmouth car ferry route is currently suspended
  • The Portsmouth Harbour-Ryde Pier Head FastCat foot passenger service is currently suspended

For more information go to Wightlink's website.

Hayling Ferry


For the latest information check the below transport operators' social media accounts:

Free travel for concessionary bus pass holders

From 20 March, all existing concessionary bus travel passes for older Portsmouth residents can be used at any time of day for journeys starting in Portsmouth. The Disabled bus pass also provides free travel all day every day when starting journeys in Portsmouth.

The passes can only be used by the pass holder whose name and photograph appear on the pass. They are not transferable.

You can apply for an older persons' bus pass online. You will need proof of age and address - more information about what you need to apply can be found on our website.

Alternatively, you can scan or take pictures of your documents, and attach them in an email to with an up to date contact telephone number. If you don't have access to email please ask a family member or friend to send the email and information for you. Make sure it says at the start of the email: Sent on behalf of (your name).

Applications may take slightly longer to process due to limited resources, however your bus pass will be posted to you and can be used straight away. Should you have any questions please email us.

The concessionary fares phone line is currently closed as essential services are being prioritised.

If your older person bus pass is expiring and you haven't received a new one:

  • Send us an email
  • If you enquiry is urgent, please call 023 9284 1347

Disabled person's bus pass

During this time if you want to apply for a new disabled person's bus pass please scan or take pictures of your documents, and attach them in an email to: with an up-to-date contact telephone number. If you don't have access to email please ask a family or friend to send the email and information for you. Make sure it says at the start of the email: Sent on behalf of (your name).

You can find out more about eligibility and what documents to include on the disabled person's bus pass page.

For ongoing updates relating to COVID-19 (Coronavirus), please visit Portsmouth City Council's website.